1. About Us:

Fwdparcel Logistics Private Limited, (“ForwardParcel”), provides logistics and assisted purchasing services to its customers, enabling international delivery of purchased products. ForwardParcel services include: product purchase, logistics, insurance, storage, re-packaging, package forwarding, freight, customs, tax, and Advisory Services, including market and use analysis, industry information and promotional recommendations.

ForwardParcel provides domestic delivery, insurance, storage, re-packaging and international delivery of goods purchased. Delivery of products may be to our customer or to the person provided by our customer as the ship-to party. ForwardParcel facilitates customs and tax associated with international delivery. An additional service offered is the “assisted purchase”” program where ForwardParcel facilitates the actual purchase of a product that the end-user client is unable to purchase themselves directly from the retailer. Data is collected directly from the customer via www.forwardparcel.com.

ForwardParcel maintains corporate offices and warehouses in Inida. ForwardParcel utilizes third-party Processors to provide services, including: logistics, payments, insurance and communication. Local regulations for customs and tax require the sharing of personal data with regulatory authorities.

2. Personal Data We Process

We collect personal data that (a) you actively submit to us as a customer, (b) we receive from our customers, and (c) we obtain for marketing purposes for potential clients, customers or others. We may process your personal data with or without automatic means, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction of your personal data.

a. Actively submitted data. You submit personal data to us when you register an account with us through our websites, purchase our services, or engage in other interactions or communications with our organization. We generally process name, physical address, telephone number, e-mail address, and payment information.

We may also process identification information in order to verify your identity in the event that there is a risk of fraud or a regulatory requirement to verify such. Identification information may include photo, passport number, photocopy or electronic copy of the passport, driver’s license number, driver’s license photocopy or electronic copy, national ID number, photocopy or electronic copy of utility bills or other documentation requested for this purpose. Identification information is collected only as needed. A failure to provide identification information as requested may impact the status of your account with us.

You may provide us with additional information to participate at your own initiative in surveys, feedback comments, online chat services, promotions or other activities. Participation in surveys, feedback comments, online chat services, promotion or other similar activities is optional. If you do not wish to participate in, or provide personal data in connection with such activities, this will not affect your account status or ability to use available services. In each such case you will know what personal data you provide us with because you actively and voluntarily submit the data.

b. Data received from our Customers. Customers identify a Ship-to party and delivery destination for packages that we ship at their request. The Ship-to party and delivery address do not need to match the personal information provided by the customer upon registration. The main reasons for the personal information differing is where the customer is purchasing and shipping products on behalf of another person, as a gift for another person, or to another person who will receive the products on their behalf. The personal information collected generally includes the name, physical address and phone number of the Ship-to party. Processing of this personal data is performed on behalf of the customer and for the purpose of providing the services requested by the customer. No active marketing is performed on personal data of the Ship-to party.

c. Data obtained for marketing purposes for potential clients, customers or others. We obtain marketing data that we use to reach out to inform potential clients, customers and others of the services offered by our organization. The personal data collected generally includes the email address of a potential client, customer or contact and may also include their name and phone number.

d. Personal Data not actively collected or Processed. We do not actively collect or otherwise process personal data from minors and include in our Terms and Conditions a condition that the customer is not a minor and does not provide personal data of minors. The age of a minor varies by country. For the purposes of personal data collected from the European Union, the age of a minor is under age sixteen (16).

We do not actively collect or otherwise process special categories of personal data as identified in the GDPR including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade-union membership, or genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

We do not actively collect or otherwise process personal data relating to criminal convictions and offences.

3. Tracking Technologies, Cookies and Clear GIFs

We use tracking technologies, cookies and clear GIFs to collect information. Tracking technologies are used to collect information from your web browser through our servers or filtering systems when you visit any of our sites. Cookies are small bits of data used to transfer information to your computer’s hard drive or your web browser for record-keeping purposes, including recognizing your web browser when you return to our sites. A clear GIF is a transparent graphic image placed on a website. The use of clear GIFs allows us to monitor your actions when you open a web page and makes it easier for us to follow and record the activities of recognized browsers. Clear GIFs are used in combination with cookies to obtain information on how visitors interact with our websites.

Information collected may include but is not limited to your browser type, your operating system, your language preference, any referring web page you were visiting before you came to our site, the date and time of each visitor request, and information you search for on our sites. We can also track the path of page visits on a website and monitor aggregate usage and web traffic routing on our sites. We collect this information to better understand how you use and interact with our sites in order to improve your experience. We also collect this information to better understand what services and marketing promotions may be more relevant to you. We may also share this information with our employees, service providers and customer affiliates as well as between affiliated entities.

You can change your web browser settings to stop accepting cookies or to prompt you before accepting a cookie from the sites you visit. If you do not accept cookies, however, you may not be able to use some sections or functions of our sites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.

4. Purposes for Processing Personal Data

We process personal data for logistics, payment, insurance, customs, tax, other regulatory requirements, communication, customer service, marketing, web analytics, system monitoring, data security, other operational and administrative purposes, and Advisory Services, including market and use information, industry information and promotional recommendations.

We use personal data to provide logistics and other related services to enable international product purchase and delivery for our customers while meeting the regulatory requirements of the relevant countries. We may use personal data to (a) purchase product for you, (b) package and inventory product for you, (c) store product for you, (d) deliver product to you, (e) insure product, (f) submit customs or other regulatory forms on your behalf, (g) contact you, (h) create and maintain an account profile, (i) fulfill requests you make. (j) seek your voluntary feedback, (k) customize features or content on our websites and software, (l) evaluate eligibility to participate in promotions, (m) verify identity, (n) administer our services, including through use of third-party services providers, (o) provide our Advisory Services, including market and use analysis, industry information and promotional recommendations, or (p) communicate with you for marketing purposes.

In this context, the legal basis for our processing of your personal data is either the necessity to perform contractual and other obligations that we have towards you or carrying out our legitimate activities as a logistics organization.

We may also use your data to comply with applicable laws and exercise legal rights as the basis for our data processing.

We may also use your personal data for internal purposes, including auditing, data analysis, system troubleshooting, and research. In these cases, we base our processing on legitimate interests in performing the activities of the organization.

5. Sharing of Personal Data

We share your personal data with other parties in the following circumstances:

a. Third-Party Providers. We may provide personal data to third parties for their processing in performing functions on our behalf (for example, logistics, insurance, payments, security, data analysis, surveys, and so forth). In such instances, the providers will be contractually required to protect personal data from additional processing (including for marketing purposes) and transfer in accordance with this Privacy Statement and applicable laws. ForwardParcel is liable if a third-party provider that we have engaged to process personal data fails to fulfil its data protection obligations.

b. Legal Requirements. We may access and disclose your personal data to regulatory bodies if we have a good-faith belief that doing so is required under regulation. This may include screening against the Consolidated Screening List for which Indian Government maintains restrictions on certain exports, re-exports or transfers of items. This may also include submitting personal data required by local customs authorities and tax authorities. Additionally, we may disclose your personal data and other information as required by law, including in response to lawful requests by public authorities or to meet national security or law enforcement requirements. We may also disclose your personal data to exercise or defend legal rights; to take precautions against liability; to protect the rights, property, or safety of the resource, of any individual, or of the general public; to maintain and protect the security and integrity of our services or infrastructure; to protect ourselves and our services from fraudulent, abusive, or unlawful uses; or to investigate and defend ourselves against third-party claims or allegations.

6. Storage of Personal Data

We may store your personal data in data centers in India, cloud storage solutions, or on our premises, including corporate offices and warehouses.

7. Personal Data Security

ForwardParcel uses technical and organizational measures to protect the personal data received against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal data transmitted, stored or otherwise processed. We regularly consider appropriate new security technology and methods as we maintain and develop our software and systems. Security measures implemented include:

    1. SSL is used on all pages where personal data is collected;
    2. Data requiring a higher level of protection, such as payment card account numbers and passport numbers, is encrypted prior to transmission to the database for storage;
    3. Web and database servers are protected using firewalls;
    4. Passwords used for account registration cannot be ‘defaulted’;
    5. User access is tracked;
    6. Role-based security is applied to system access;
    7. All employees are contractually obligated to maintain the confidentiality of personal data accessible through their employment;
    8. Regular system backups are made;
    9. Regular maintenance is performed on systems; and
    10. Systems are monitored for security.

8. Retention of Personal Data

ForwardParcel retains collected personal data for a reasonable period of time to fulfill the processing purposes mentioned above. Personal data is then archived for time periods required or necessitated by law or legal considerations. When archival is no longer required, personal data is deleted from our records.

ForwardParcel offers you a choice to sign up with a free Standard account or a paid Premium account. The Premium account offers either monthly or annual subscription payment options.

For Standard accounts, the account is automatically deactivated and deleted if there has not been any activity on the account for a 2-year period. The time period of 2 years is selected based upon typical customer trends, where some customers may only choose to use the services on occasion. This period is also necessary to accommodate customers who have been required to verify their identity so that this process does not have to be started over with a new account unnecessarily. If you wish us to deactivate your account sooner than this time period, please contact us. Our contact details are provided at the end of this Privacy Statement.

For Premium accounts, fees are charged to the account on file per the monthly or annual subscription option selected. At any time, you may choose to change your account to a Standard account. If the account fees are unpaid, the Premium account automatically changes to a Standard account, which automatically deactivates and deletes if there has not been any activity on the account for a 2-year period. If you wish us to deactivate your account sooner than this time period, please contact us. Our contact details are provided at the end of this Privacy Statement.

We continue to retain personal data that we are required to retain in order to meet our regulatory obligations including tax records and transaction history. We regularly audit our databases and archived information to ensure that personal data is only stored and archived in alignment with the Retention Policy.

9. Personal Data Rights

We rely upon our customers maintaining the accuracy of the personal data they provide through our website, www.ForwardParcel.com, including the ability to add, edit and delete contact, payment and delivery information. Where you are the account holder, you may view and edit the personal data you have provided by accessing your account online under the My Profile menu online.

You may reach out to the customer that provided your personal data and request that they make any required update under the My Profile menu of their registered account, including deletion of your personal data. This typically occurs where you have received delivery of a package that was arranged by another person.

For marketing communication an ‘unsubscribe’ option is provided in the footer of every marketing communication. In addition, we may be contacted directly to unsubscribe. Our contact details are provided at the end of this Privacy Statement.

You may also contact us with your personal data inquiries or for assistance in modifying or updating your personal data and to exercise additional statutory rights such as: access, rectification, data portability, objection, processing restriction, and erasure of your personal data. Our contact details are provided at the end of this Privacy Statement.

10. Effective Date and Amendments

This document is effective Feb 16, 2019. This document may be amended from time to time.

11. Contact Details

Registered Address:
Fwdparcel Logistics Private Limited
Pavan Priyanka Plaza, 5th Floor,
D.no 2-41/2/A, Kondapur,
Hyderabad, Telangana, India – 500084
Email: hello@forwardparcel.com